PLEASE NOTE IF YOU HAVE ANY QUERY ABOUT YOUR ORDER PLEASE RING OUR OFFICE ON 01773 719492 - PLEASE BE ADVISED EMAILS ARE TAKING 3-5 DAYS TO RESPOND TO AS WE ARE PUTTING OUR RESOURCES INTO PICKING/PACKING & DISPATCHING YOUR ORDERS. THEREFORE, IF YOU HAVE ANY QUERY PLEASE RING US.
PLEASE NOTE WE ARE OPEN AS NORMAL, HOWEVER, PLEASE ADD 1-3 DAYS ON TO OUR NORMAL LEAD TIMES AS 70% OF OUR STAFF ARE NOW WORKING FROM HOME & WE ARE EXCEPTIONALLY BUSY.
THERE ARE SOME DELAYS IN SOME AREAS WITH ROYAL MAIL, SO PLEASE BARE THIS IN MIND AS ROYAL MAIL HAVE STATED THAT MAIL CAN TAKE TWICE AS LONG TO ARRIVE. PLEASE DO NOT CONTACT US CHASING YOUR ORDER UNLESS IT HASN’T ARRIVED BY ROYAL MAILS LATEST TIMEFRAMES.
WE HAVE HAD TO TEMPORARILY SUSPEND OUR INTERNATIONAL EXPRESS SHIPPING
We try to ship all orders within 24-48 hours (working hours mon-fri). Excluding Bank Holidays. Personalised orders can take up to 3 working days.
Royal Mail Standard 1st Class post usually arrives the next working day but can take 1-3 working days to arrive once shipped.
Royal Mail Economy 2nd Class post can take 3-5 working days to arrive once shipped, although most are received within 3 days.
Next Day delivery orders are shipped the same day if ordered before 11am. Next day delivery excludes weekends. Therefore, if you order on a Friday, your order won’t be delivered until the Monday. If you order at a weekend, your order won’t be delivered until Tuesday, as we do not work weekends.
*Orders containing personalised/bespoke items can take 1-5 days to be dispatched during busy periods. If you require same day dispatch, most of the time we can facilitate but please call us.
Weekends are outside of our working hours & therefore, are not applicable to the dispatch window. Therefore, allow an extra 2 days if ordering at weekends.
If you require your order by a certain date, please ring us and we will do our best to accommodate.
If you receive a dispatch email after 2.30pm or at a weekend your order won't be collected by Royal Mail until the following working day.
Please note that some orders will need to be signed for, if your order hasn't arrived within 5 working days, it may be waiting to be collected from your local sorting office.
Once you have received your dispatch email, your item will take approximately 10-21 working days to arrive for economy. Or 3-7 working days for express.